Refund Policy

Refund & Returns Policy - Last updated: 26/11/2025

1. Australian Consumer Law compliance
Customers are entitled to a refund, repair, or replacement if:
The product is faulty
Not as described
Unsafe
Is past it's use by date

2. Change-of-mind returns (your choice)
We do not offer change-of-mind refunds on perishable goods.

3. Time frame
Return period is 14–30 days for eligible items.

4. Conditions for return
Must include proof of purchase
Items unopened/unused.

5. How to request a return
Email: organic@wholefoods.com.au
Address for returns:
Organic Wholefoods
137 Mt Alexander Rd
Flemington VIC 3031

6. Refund method
Refunds processed back to original payment method.